Questions Buyers Actually Ask
Straight answers, no sales call needed
These are the ten questions that come up in almost every enquiry. If yours isn't here, ask it in the form below — you'll get an answer within 24 hours.
What is your minimum order quantity?
One piece. A custom chandelier is usually made one at a time for one specific site. For project orders there is also no minimum — volume pricing starts at quantity.
Can you work from a sketch, a photo, or just a concept?
Yes. From an architect's rendering, a reference photo, a hand drawing, site dimensions only, or a concept idea, we develop the 3D model, structural drawings, installation drawings and a bill of materials. You confirm the drawings before anything is produced.
How long does production take?
Batch orders: 40–60 days from drawing approval (50 days in peak season). Atrium-scale one-off pieces: around 60 days, confirmed in your quotation. Sample lead time is 15 days.
Do you install overseas?
Yes. Our own installation teams have worked on site in Saudi Arabia, Indonesia and Russia. Installation is quoted separately as travel + headcount + days, and remote video support is always included.
What are your payment terms?
50% to start, 50% before shipment. Every fixture is made for your project rather than for stock, which is why the deposit is 50% rather than the 30% a stock supplier can accept.
Is your lighting CE certified?
Drivers and light sources carry CE / RoHS component certificates. If your project requires whole-fixture certification, we submit the finished fixture for testing — tell us the destination country and we quote the extra lead time upfront.
How do you ship a chandelier several metres wide?
In sections, designed around the access route at your site. Every part is numbered to match the assembly drawing, crystals are packed individually, fragile parts are over-supplied, and 3% spare parts are included with each project.
What warranty do you give?
5 years on the fixture, excluding damage from misuse, natural events or installation by third parties. Replacement parts ship within one week, and we keep project spare-part records for future orders.
Can you match a specific finish or crystal type?
Yes. Physical finish and material samples are approved before production, and we accept colour matching against your own sample. Each project runs as a single production batch to avoid shade variation between units.
Do you work directly with interior designers?
Yes — with interior designers, lighting designers, FF&E procurement, hotel owners and contractors. Technical discussions can be held in English by video call, and drawing revisions are answered within 2 days.
